Frequently asked questions
Answers to our most common questions.
Book online in about a minute: choose your service, location, date, and time, and confirm. No phone calls needed.
Based on your home's size, the type of clean, and any add-ons. You'll see a clear estimate before booking, with no surprises.
Recurring house cleaning, deep cleaning, move-in/move-out, post-construction, and Airbnb/vacation rental turnovers. We also clean offices; just ask for a quote.
Bradford, East Gwillimbury, Newmarket, Aurora, Whitchurch-Stouffville, King City, Richmond Hill, Markham, Vaughan, Thornhill, and North York.
Yes, our cleaners bring all supplies and equipment. Prefer your own products? Just note it when booking.
Absolutely! Tell us about your pets when booking so we can keep them safe and comfortable.
If something was missed, send us photos within 48 hours and we'll come back and re-clean that area free of charge.
No payment until the day of service. Your card is only charged once your clean is complete.
Basement, extra kitchen, inside cabinets, inside fridge, inside oven, windows and tracks, blinds, loading the dishwasher, changing bed sheets, and loading laundry.
Chandeliers, fragile items, biohazards, infestations, paint removal, mould and mildew, exterior windows, heavy items, hard-to-reach areas, and balconies.
No. Many clients leave a key or lockbox code; just add access instructions when booking.
Clear clutter from counters and floors so we can focus on cleaning, and add any priority areas in your booking notes.
We do our best to send the same cleaner for recurring visits so they get to know your home.
Our policy is designed to be flexible. We require 48 hours' notice to cancel or reschedule, and we'll always try to find a solution that works for both of us. A $50 cancellation fee applies to cancellations or rescheduling made within 48 hours of your appointment. Our cleaners plan their weeks around their assigned cleans, so last-minute changes can affect commitments like childcare and take away work that another customer could have booked.
Yes. Payments go through a secure, encrypted payment provider, and SweepMood never stores your full card number.
If conditions go beyond a standard clean (such as hoarding or hazardous situations), our team may pause and contact you to agree on a safe plan and an adjusted quote.
Yes. SweepMood is fully insured with commercial general liability coverage, so you can welcome our team into your home with complete peace of mind.